Zoomlion Earthmoving 2025 "Service Journey" Kicks Off in Grand Style

"I hereby announce that Zoomlion's Earthmoving 2025 Service Journey is now officially launched!" With this powerful proclamation, golden confetti filled the air, symbolizing the commencement of a new chapter. Service engineers proudly took up the flag representing both responsibility and honor, crossing mountains and rivers to reach the frontlines of service.

On June 25, Zoomlion’s Earthmoving 2025 "Service Journey" was officially launched at the Zoomlion Smart Industry City Earthmoving Machinery Park. This year’s event carries the theme "Caring for Customers, Crafting Excellence in Service." It aims to provide comprehensive, high-quality services that are closer to customer needs, enhance the customer experience, and showcase Zoomlion's core service philosophy of being "customer-centric," as well as its pursuit of excellence.

As a leading force in the construction machinery industry, Zoomlion has always viewed customer service as one of the core strategies for its growth. Since launching its first "Service Journey" in 2011, Zoomlion has continued this initiative for 15 consecutive years. Whether at the snowy peaks of the Tibetan Plateau or the sweltering heat of the Hainan Islands, Zoomlion service engineers have left their mark across the country, earning wide recognition in both the industry and the market.

This year, Zoomlion’s Earthmoving "Service Journey" will deepen its service offerings, focusing on customer needs by organizing technical experts and service engineers to dive into the field. These teams will provide equipment inspections, troubleshooting, technical training, spare parts supply, and other comprehensive services to over 1,000 key customers and 2,000 excavators, ensuring optimal, stable equipment performance and helping clients create greater value.

Beyond proactive service, this year’s Service Journey will further optimize service processes, utilizing digital tools such as intelligent diagnostic tools and remote technical support systems to enhance service delivery. This will enable fast and accurate resolution of equipment issues, offering precise, efficient, and exceptional services. Additionally, customers will receive tailored maintenance plans and operational guidance to help reduce costs and improve efficiency.

"‘Exquisite service’ is not only our flag, but also a belief deeply embedded in our DNA," said Zhang Bingbing, Service Manager of Zoomlion Earthmoving’s Seven Battle Zones, as he made a solemn pledge on behalf of all service personnel during the ceremony. He stated, "Our goal is to make the ‘Aurora Green’ the most reassuring color in the hearts of our customers, becoming a reliable ally in their operations."

As the convoy of service vehicles left the Earthmoving Machinery Park, this three-month-long service journey officially began.

"Service Journey is not just a customer care initiative, but also a commitment by Zoomlion to quality," said a representative from Zoomlion. "We will continue to implement the service philosophy of ‘customer-centric, creating value for customers,’ measuring service value with every step, and interpreting Zoomlion’s responsibility with exquisite service. We want every customer to feel Zoomlion’s sincerity and strength as we jointly drive the industry’s high-quality development."

With craftsmanship driving a journey across thousands of miles, Zoomlion will continue to uphold its firm belief in "service first, customer priority." Through dedication, innovation, and service excellence, Zoomlion will continue to empower customers, walking hand in hand toward an even brighter and more successful future.